Travel agent has become an integral part of the world’s fastest growing travel and tourism industry. A large percentage of all international and domestic travel is arranged by travel agents. The scope and functions of a modern travel agency have increased manifold over the years. The present book The Business of Travel Agency and Tour Operations Management explains the var Travel agent has become an integral part of the world’s fastest growing travel and tourism industry. A large percentage of all international and domestic travel is arranged by travel agents. The scope and functions of a modern travel agency have increased manifold over the years. The present book The Business of Travel Agency and Tour Operations Management explains the various concepts of travel agency operations in a systematic manner and makes it easier for not only students of tourism management but also working professionals to comphend the subject. Since customer relation is key to the success of travel agency business, the book explains the need for understanding and retaining the customers as it is easier to retain loyal customers than to make new ones. This book contains some additional features including key terms, comprehensive outline of as many concepts as possible, references and bibliography. Throughout, the approach has been to explain the concepts in a simple and comprehensive manner. The main objective of the book is to provide valuable source material on the complex subject of travel agency business to graduate as well as post-graduate and management students of travel and tourism, travel agencies, airlines and others engaged in the business of tourism. A. K. Bhatia was a senior official in the Ministry of Tourism, Government of India, for more than two decades. As Deputy Director General, he was responsible for the marketing of Indian tourism in different parts of the world and as a field officer he has handled several assignments in India’s overseas tourist offices at Brussels, Paris and Geneva. He has represented the Ministry of Tourism at various international conferences. After obtaining a postgraduate degree from the University of Delhi, he acquired advanced Postgraduate Diploma in Tourism Marketing from the University of Viterbo, Italy. He has a number of articles to his credit, both in International and Indian journals. Mr. Bhatia was a Director of Education, Kuoni Academy, a part of Kuoni Travels, a multinational Swiss travel company, where he coordinated and taught Tourism Management programmes for six years from 2005-2010. He had earlier coordinated and taught Tourism Management to postgraduate students at Delhi University for several years. He has also been associated with the Indian Institute of Travel and Tourism Management, Ministry of Tourism and several other institutes imparting training in travel and tourism management.